This is why you are here.
Don’t you want to be better?
One more rep.
You’re stronger than you think.Read More
What is happening today that wasn’t yesterday? What are we doing in the new sales office that I forever thought was impossible? What is the new strategy of Logo Brands these days?
Getting rid of the bottleneckRead More
If you haven't read the book "The Go-Giver... A little story about a powerful business idea" by Bob Burg and John Mann I encourage you to do so very soon. It meets five criteria for a successful read in my world where I tend to read halfway thru about six books at any one time and then start six more while those six are being read... You get the picture.Read More
A young man threw me a pen and said “sell this to me!” I looked at him for a second and then followed up my confused look with the words, “huh?” The young man, a new intern at Logo, then proceeded to tell me a story. He was preparing for interviews. In his preparation he was told that there could be a case when he would need to sell a pen to the person doing the interview. I guess as a way of saying be prepared to sell anything to anyone if you want a career in sales.Read More
We have rules and policies in order to run our business. How to take a sales order, a process to pick, pack, and ship orders. We have rules on warranty issues, pricing, and production timelines when taking “out of stock” orders. They are all essential to run our every day business yet there are very few that are black and white. Most of these we would deem as gray. Here is a great example. One of our rules is we need our sales reps to submit orders via our Logo order form through our customer service email address. However, if one of my reps calls me on a Tuesday afternoon with a rush order, that was written on a napkin, from a lunch meeting, in which the order needs to be there Friday and the rep wont be home till the end of the week, you better believe we are entering that order the day we receive it over the phone to ensure it is there by Friday. It helps our rep, our sales number, and most importantly our customer. See... They are gray rules.Read More
Several weeks ago I spent almost two days with a group of men and women that simply amaze me. They are a breed of people who have been around since production of products began and stores needed merchandise. Most of their life is in a car. They are in and out of cities, towns, and your local shopping centers. This group gets a bad rap from everyone. Manufactures think they don't work hard enough for their money (a positive way of stating that they are lazy), many retail stores often fail to give them credit when they do a good job and then blame them for most of the mistakes made. They collectively get this wrap from the small portion within them that actually don't work and look for the next gravy train from the retailers/manufactures.Read More
Compliments sometimes come at the most random of times from the most unexpected places. Recently I was on the phone with a customer. Truth be told the customer is upset with Logo Chair. We have made some mistakes in our business partnership over the last two years. We have owned them and in my humble opinion made right on the errors. The reason for this current phone call was to schedule a meeting face to face so I could recap our business partnership and hopefully learn all the things that Logo could do better in the future either for this current customer or for any customer in the future. During this call the buyer said the following in reference to my father who use to work for Logo, “Rik Talley is one of the best human beings I know. Aside for the fact that he was good with people, he genuinely cared about the customer and what we thought about the company.” Honestly, while typing this I am smiling. The customer is right. I have grown up watching this man be everything I want to be on this side of heaven. He is caring, nurturing, loving, warm hearted, funny, smart, quick witted, and great with people because above all else he is the definition of Character. His yes is his yes. His no is a no. He is honest even when the truth hurts and is hard to communicate.Read More
Soon there will be a Dunkin’ Donuts opening near my home. Regretably, I will more than likely be a regular visitor there. (My kids love donuts on Saturday morning). You see there is a local donut store half a mile away I would rather give my business. I love local businesses. I also love the little guy beating out the larger guy (it is our story at Logo). However, it is becoming hard to go back to the local donut shop any longer. It isn't because they made me mad one time. It isn't because their donuts don't taste as good, they do... I can withstand their mistakes. I can handle a wait (over and over again). However, what is hard to swallow is mistake after mistake, poor customer service, not enough product from a company (donut shop) where they dont seem to care. They don't want to get better. Every time I have walked through their doors lately all the owner (and her husband who she often verbally abuses with a packed shop) wants to talk about is how we are all going to eat at “DD” when it opens. She says things like “everyone run on Dunkin, huh?” I just shake my head. Inside I am asking the question, “why don't you make it so I don't HAVE to “run on Dunkin”.Read More
Because I'm in sales, I get asked all types of questions in many different ways. Lately, there is one question that keeps coming up: “Are you guys competitive?” They are asking if Logo competes with other companies and against our goals the way other companies do? I guess because of our companies proclamation of the Gospel, which is where all our hope is found, there is a misunderstanding of what that means when it comes to business.Read More