Lifetime Guarantee
At Logo Brands we want our products to exceed the expectations of our customers. We produce high-quality products that will stand the test of time. We want to see all of our customers satisfied with their purchase not only when they first get it home but for years to come. That is why we offer a Lifetime Guarantee on all Logo Brands products.
Lifetime Guarantee
This warranty is applicable throughout the reasonable lifespan of each product. Please note that "lifetime" in this context pertains to the sensible duration of the materials and components used in Logo Brands products, not the lifespan of the purchaser or gift recipient.
If a Logo Brands product falls short of your expectations due to manufacturing defects, which encompass but are not restricted to tears or rips in fabric that would be considered a defect outside of normal wear & tear, tent parts or legs that break off or are no longer usable, zippers that break or can no longer open and close, and scratches in paint that damage the look of the logo, we are dedicated to correcting the problem or replace your item to the best of our ability.
Please contact our customer service team to submit your request. You can find all of the ways to reach them on our Contact Us page. Our customer service team will request details about the product issues, images of the product and/or proof of purchase.
Unconventional Use Damage
For Logo Brands products that have incurred damage due to unconventional use or exhibit problems unrelated to manufacturing defects, we will provide you with a 50% off discount code to be used on logobrands.com to replace your damaged product. Our customer service team will request details about the product issues, images of the product, and/or proof of purchase.
Unconventional use includes, but is not limited to:
- Damage resulting from weather conditions (such as windy conditions, heavy rain, electrical storms, etc.)
- Prolonged outdoor usage or exposure.
- Usage contrary to the product's intended purpose as stated.
- Improper storage practices.
- Products used for commercial or unusual purposes.
- Products sold as-is, used, returned, or previously owned.
- Damage arising from improper handling, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, or acids.
- Cosmetic damage or alterations in visual appeal due to typical wear and tear, extensive use, or passage of time. This includes scratches, scuffs, dings, dents, marks, stains, and color changes.
- Fabric rips or tears due to customary wear and tear.
We cannot guarantee that the same model or team that you had originally will be available for replacement, but we are committed to assisting you in locating a suitable replacement. Please note that any applicable shipping fees and sales tax for your replacement order will be your responsibility.
Please contact our customer service team to submit your request. You can find all of the ways to reach them on our Contact Us page.
Returns
If you are unhappy with your logobrands.com purchase for any reason, we gladly accept returns for 60 days from the date of receipt. Starting September 1, we will accept returns through January 31 of the following calendar year.
A refund of the original purchase amount will be issued to the card used for payment. Initial shipping fees will not be refunded. Products must be unused with the tags still intact. Logo Brands does not cover any return shipping costs.
If you received a gift purchased on logobrands.com and would like to return the item, a logobrands.com gift card can be issued for the original purchase amount with proof of purchase.
Please contact our customer service team to initiate a return. You can find all of the ways to reach them on our Contact Us page.
If you would like to return a Logo Brands product purchased from a different retailer, their return policy applies. If you have questions, please contact them directly for more information.
Exceptions
Refrigerators have a one year warranty. Custom products are not eligible for a return.
We know you have a choice and we thank you for choosing Logo Brands.
