Love the 40oz FSU tumbler, highly recommend. Where can I get the replacement lid? My original one broke because I dropped it. Thanks!
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I’ve had my tumbler for about a month and loved it. However, after recently removing the lid to wash the tumbler (not for the first time), I can no longer get it to seal properly. The previous times I’ve washed the tumbler and lid, the lid sealed just fine. This time—despite the rubber ring being in place—it won’t. with every tilt or jostle, the tumbler is leaking. Would really like a replacement lid that will remain sealed and prevent spills.
I’ve found the mug to be excellent at keeping things cold/ice in the mug - over 24hrs at times - all good there. My issue is that the bottom of the mug is not flat! This causes the mug to rock back & forth. And no, there are no dents in the metal or scratches in the paint that would cause this. Full disclosure: I bought this from a retailer rather than direct from your company. And yes, I inspected the mug on all sides before I bought it. And no, I’ve not dropped or dented the mug in any way.
I tried to upload a video of the mug rocking back & forth, but was unable to do so despite trying multiple times.
40 oz tumbler looks great however doesnt keep ice cold like some other tumbler brands. Also, the color scratches off very easy. Just took it out of a cup holder 1st time and color coating scratched very easily
Hello! Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to make things right. Please reach out to firstname.lastname@example.org with photos of the damage on the product so we can investigate this issue. Again, we are sorry that this product did not exceed your expectations. We look forward to getting you taken care of.